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support@theyoyang.com
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Help Categories
Booking & Reservations12 articles
Payment & Billing8 articles
Medical Services15 articles
Travel & Logistics10 articles
Popular Questions
How do I book a medical procedure?
Browse our services, select your preferred hospital and procedure, choose a date, and complete the booking form. You'll receive a confirmation email within 24 hours.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AmEx), PayPal, and bank transfers. All transactions are secure and encrypted.
Is interpreter service included?
Basic interpreter service is included in most packages. You can add extended interpreter support for an additional fee during booking.
How far in advance should I book?
We recommend booking at least 2-4 weeks in advance to secure your preferred dates and allow time for travel arrangements. However, some facilities may accommodate shorter notice depending on availability.
What if I need to cancel or reschedule?
Each facility has its own cancellation policy, which is clearly displayed during booking. Generally, cancellations made 14+ days in advance receive a full refund, while later cancellations may incur fees.
Do I need to speak Korean?
No, you don't need to speak Korean. Most of our partner facilities have English-speaking staff, and we provide professional interpreter services as part of most packages.
Is medical insurance accepted?
International medical insurance coverage varies by provider and procedure. We recommend checking with your insurance company. We can provide detailed invoices for insurance reimbursement claims.
How do I get a medical visa for Korea?
After booking confirmation, we'll provide you with all necessary documents for your medical visa application. The process typically takes 5-10 business days depending on your country.
What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, AmEx), PayPal, and international bank transfers. All payments are processed securely through our encrypted payment system.
Still Need Help?
Our customer support team is available 24/7 to assist you